Technology Trends for Better Customer Service
Customer service is key to long-lasting customer satisfaction. When a company’s customers are deeply impressed by the assistance they receive before, during, and after the purchasing process, they are more inclined to not only come back for repeat purchases but also bring their friends along as new leads for the respective company. This is one of the major reasons why top-tier companies are investing aggressively in optimizing and streamlining their customer care and support platforms. Take Cox customer service as an example, which goes out of the way to ensure a fantastic and seamless customer journey, reaping greater profits...
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